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Compensation Tool
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Compensation Communication
Test 1
Test 2
When analyzing a situation, you are:
Identifying the audience
Establishing objectives
Asking questions
Creating a message
Which of the following is the *best* example of a SMAART objcetive?
Complete market pricing 50% of the Company's jobs no later than January 1st
Complete market pricing all of the Company's jobs
Complete market pricing as many jobs as possible by June 30th
All of these are good examples of objectives
When developing a communication plan, it is better to create a message that is general enough for all audiences.
True
False
Which of the following is an example of a way to collect quantitative research?
Individual interviews
Discussions with management
Job descriptions
Employee questionnaires
Which of the following types of communication channels is a two-way channel?
Face-to-face communication
Paper questionnaires
Web based questionnaires
Webinars
What is the most effective communication channel when you need to deliver a message that may be received as negative?
Email
One-on-one
Presentations or lectures
Phone Calls
One advantage of face-to-face messaging is:
The messages are consistent
The messages are one-way
The message can be received at the receivers pace
Verbal and non-verbal feedback can be observed
When is paper or email based communication the best channel?
When the message may be received with an emotional response
If the message is complex
When the message requires real-time interaction
When the level of trust needed from the sender is high
Which of the following is NOT a potential disadvantage of paper-based communication?
The message is open to interpretation
The message may be considered impersonal by the receiver
It may be difficult to prevent information leaks
Paper or web based communication is expensive and time consuming
Communication is most effective when a single channel is selected and sent multiple times.
True
False
Effective communication is determined by:
The communicator
The person being communicated to
Both the communicator and the person being communicated to
None of the above.
What is a communication channel?
The information that is being communicated
Something that confuses the messaging
The medium that the message is sent
The response from the person receiving the message
Decoding a message means to
Receive the message and understand the original intent of the message
Enter a password protecting the secure message
Applying prior knowledge to the message
None of the above
Who is responsible for encoding a message?
The sender
The receiver
The service used to send the message
None of the above
Noise is defined as a small number of specific instances that may distort the intended message
True.
False
Feedback is present in which type of communication model?
One-way communication
Two-way communication
Linear communication
None of the above
In a circular model of communication
The message becomes distorted through numerous misinterpretations
The message is distributed through a company announcement
The message ultimately becomes clear since the sender and receiver exchange feedback multiple times
The sender and receiver share beliefs or opinions that coincide with the message which is reinforced while alternative ideas are not considered.
Which of the following does not need to be considered in a communication model?
Noise
Feedback
Spehere of influence
The communication channel
All of the above
Which of the following is not an example of noise?
Group think
The meaning of the message
Personal beliefs or experience
Unconscious bias
Which of these is NOT a barrier to effective communication?
Feedback
Sphere of experience
Filtering
Bias
Noise
Which best describes a sphere of experience?
The personal experiences and beliefs of the sender and receiver
A scenario where the receiver encodes the message for the next receiver inaccurately
The receiver's peers that may also receive and interpret the message
None of the above
